You'll Be Able To

This course is designed to help you do things better, more effectively, and more efficiently. By completing this course, you'll be able to...

  • Greet and help visitors with disabilities with confidence, using respectful language, everyday etiquette, and the right approach to service animals.

  • Write clear, honest accessibility information for your website or listing, so visitors can plan ahead with no surprises at the door.

  • Spot and fix barriers using a front-door walkthrough, and recover gracefully when something isn’t accessible yet.

Course curriculum

    1. Welcome to Accessible by Design

    2. Where You're Starting

    3. A Tale of Two Arrivals

    4. Disability Is Part of Every Guest List

    1. Words That Welcome

    2. Etiquette Essentials

    3. Practice: Say It Better

    4. Checkpoint: What Would You Do?

    1. Describe, Don't Just Label

    2. Your Digital Welcome Mat

    3. Practice: Audit Your Listing

    4. Checkpoint: Information That Helps

    1. The Front-Door Walkthrough

    2. Invisible Disabilities and Sensory Needs

    3. When It Isn't Accessible (Yet)

    4. Checkpoint: In the Moment

    1. Where You Are Now

    2. Your Access Toolkit

    3. Keep Designing for Access

About this course

  • $19.95
  • 19 lessons
  • 0 hours of video content

Instructor(s)

Stephen Ekstrom

CEO Founder at Learn Tourism

Stephen Ekstrom is the embodiment of a passionate lifelong learner and a seasoned professional in the tourism industry, serving as the CEO and founder of Learn Tourism - the nonprofit academy. With over 25 years of experience, he has cultivated a deep understanding of tourism development and education, driven by his commitment to advancing the industry and fostering sustainable economies. Stephen's insatiable curiosity and love of knowledge have made him a proud nerd, constantly seeking to expand his expertise and share his insights with others. Alongside his faithful furry companions, Rudy and Marjorie, he embraces the digital nomad lifestyle, traversing the globe and immersing himself in diverse cultures. A dedicated advocate for continuous improvement, Stephen is a professional member of the Association for Talent Development and a member of Skal International. Stephen holds prestigious certifications in Inclusive and Ethical Leadership from USF, AI Governance and Ethics from Brown University, Sustainable Business Strategy and Transforming Customer Experiences from Harvard Business School, and Sustainable Tourism Destination Management from Cornell.

Discover your potential, starting today

Enroll today