What's Included

You get 13 chapters and 76 self-paced lessons, about 13 hours in all. Six core chapters cover greetings, directions, complaints, phone calls, email and clear international English. All five role electives are included: hotels, food and beverage, tours, transport and attractions, and travel sales.

  • Real guest conversations to listen to and copy. There are 21 audio dialogues and pronunciation drills, each with a full transcript, so you hear the English before you speak it.

  • Practice that builds confidence, not just knowledge. You’ll do up to 11 speaking and writing tasks, scenario quizzes that explain every answer, and a recorded capstone. You record yourself on day one and again at the end, so you can hear how far you’ve come.

  • Tools you keep, plus a certificate. You get a fillable Phrase Bank you build as you go and a printable phrasebook for each role. When you finish, you receive a Certificate of Completion from Learn Tourism and a social share kit for celebrating it.

Course curriculum

    1. Welcome: Why Your English Is Already Enough to Start

    2. Confidence Check (Before)

    3. How to Learn with This Course: Clear, Kind, Confident

    4. Your Phrase Bank

    5. Record Your "Before" Voice

    1. The First 10 Seconds

    2. Listen: Three Welcomes

    3. Polite Power Words

    4. Small Talk That Works

    5. Pronunciation Lab: Warm Voice, Clear Stress

    6. Quiz: Choose the Best Response

    7. Speak It: Record Your Welcome

    1. Numbers, Times, Dates and Prices Without Confusion

    2. Directions That Land

    3. Listen: "How Do I Get to...?"

    4. Recommending Like a Local

    5. Checking Understanding

    6. Quiz: Directions and Details

    7. Speak It: From Your Door to Your Favorite Place

    1. Yes, Not Yet, and a Kind No

    2. The 4 A's in English

    3. Listen: Three Complaints, Three Recoveries

    4. Words That Make Things Worse

    5. Scenario: The Missing Reservation

    6. Safety and Emergency English

    7. Speak It: Answer a Complaint

    1. Phone English

    2. Listen: Two Phone Calls

    3. Professional Email

    4. Chat and Messaging Apps

    5. Responding to Online Reviews

    6. Quiz: Fix This Message

    7. Write It: An Email and a Review Reply

    1. Your Guests Are Learning English Too

    2. Seven Habits of Clear International Speakers

    3. Quiz: Idiom Swap

    4. When You Don't Understand (and When They Don't)

    5. Listen: One Message, Many Voices

    6. Culture, Courtesy and Inclusive Welcome

    7. Speak It: Explain a Local Rule in Plain English

About this course

  • $295.00
  • 76 lessons
  • 0 hours of video content

Instructor(s)

Stephen Ekstrom

CEO Founder at Learn Tourism

Stephen Ekstrom is the embodiment of a passionate lifelong learner and a seasoned professional in the tourism industry, serving as the CEO and founder of Learn Tourism - the nonprofit academy. With over 25 years of experience, he has cultivated a deep understanding of tourism development and education, driven by his commitment to advancing the industry and fostering sustainable economies. Stephen's insatiable curiosity and love of knowledge have made him a proud nerd, constantly seeking to expand his expertise and share his insights with others. Alongside his faithful furry companions, Rudy and Marjorie, he embraces the digital nomad lifestyle, traversing the globe and immersing himself in diverse cultures. A dedicated advocate for continuous improvement, Stephen is a professional member of the Association for Talent Development and a member of Skal International. Stephen holds prestigious certifications in Inclusive and Ethical Leadership from USF, AI Governance and Ethics from Brown University, Sustainable Business Strategy and Transforming Customer Experiences from Harvard Business School, and Sustainable Tourism Destination Management from Cornell.

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