Course curriculum

    1. How the Series Works

    1. We Create Learning Experiences

    2. The T.E.A. Lens

    3. Download the T.E.A. Check

    4. Map Your Learners

    5. Knowledge Check

    6. Get Ready for the Live Session

    7. Work Session (Recorded Live)

    1. Welcome to Module 2 - Steve

    2. Communication That Lands

    3. Relationships as Infrastructure

    4. Your Communication and Relationship Self-Audit

    5. Follow Up Rhythm

    6. Knowledge Check

    7. Get Ready for the Live Session

    1. Welcome to Module 3

    2. We Teach Hospitality, So We Deliver It

    3. The Client Journey and Service Recovery

    4. Own It, Fix It, Follow Up download

    5. Your Client Journey Self-Audit

    6. Knowledge Check

    7. Get Ready for the Live Session

    1. Welcome to Module 4

    2. Start With the Outcome

    3. Active, Accessible, and Facilitated Well

    4. Backward Design Planner

    5. Your Learning Design Self-Audit

    6. Knowledge Check

    7. Get Ready for the Live Sessio

    1. Welcome to Module 5

    2. AI as a Teammate

    3. Automate the Repeatable, Protect the Relational

    4. Automate, Assist, or Keep Human

    5. Time Audit and Series Reflection

    6. Knowledge Check

    7. Get Ready for the Live Session and Capstone

About this course

  • Free
  • 36 lessons
  • 0.5 hours of video content

Discover your potential, starting today

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