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All Courses, Administrative Skills

Basic Bookkeeping

Numbers! Numbers! Numbers! Wherever you go, you are bound to see them.On addresses, license plates, phones, prices, and of course, money!

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Administrative Office Procedures

Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise.

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Archiving and Records Management

Every organization is responsible for maintaining records. The ability to create, organize, and maintain records and archives is essential to success.

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Administrative Support

Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise.

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Collaborative Business Writing

Writing and communication skills have degraded with more and more people communicating through email and instant messaging.

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Executive and Personal Assistants

Being an Executive or Personal Assistant is a unique position that requires a variety of skills.

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Meeting Management

This workshop is designed to give your participants the basic tools you need to initiate and manage their meetings.

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Organizational Skills

Developing good Organizational Skill is an investment that will provide benefits for years. To be successful means to be organized.

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Social Media In The Workplace

We are being flooded with Social Media invitations and updates. Web-based communication icons like Twitter, Facebook, YouTube, and LinkedIn are dominating the way we interact with each other. People are feeling the need to be updated at all times.

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Supply Chain Management

Supply Chain Management improves the coordination and relationship between Suppliers, Producers, and Customers. It must be kept at a high level of organization to be successful in today"s global economy.

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Building Confidence and Assertiveness

Strengthening our self-confidence is a powerful step in shaping our lives and creating future success.

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Communication Strategies

For the better part of every day, we are communicating to and with others. Whether it"s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means some

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Creative Problem Solving

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems.

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Creativity: Thinking Outside the Box

Creativity allows individuals to view every aspect on earth, explore new paths, as well as find new discoveries that help to advance our consistently thriving world of business.

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Developing Creativity

Children have an innate creative ability when they are born, but for some reason adults can lose it along the way. Your participants will move out of the mundane, be more curious, engage, and explore new ideas.

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Digital Citizenship

Our Digital Citizenship course will give your participants the guidance needed in the ever changing digital world. As our lives are lived more and more online we all need to translate our social skills into the virtual world.

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Entrepreneurship

Would you like to be your own boss? Have you ever dreamed of starting your own business? Don’t know what to do about your great business idea?

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Interpersonal Skills

We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered.

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mLearning Essentials

Mobile learning, or mLearning, is defined as the delivery of learning, education or training on mobile devices, such as mobile phones, tablets, laptops or PDAs.

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Negotiation Skills

Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time.

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Personal Branding

Personal Branding is identifying your assets, characteristics, strengths, and skills as an individual. Understanding Personal Branding will provide advantages in your participant’s personal and professional lives.

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Project Management 6th Edition

In the past few decades, organizations have discovered something incredible: the principles that have been used to create enormous successes in large projects can be applied to projects of any size to create amazing success.

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Telework And Telecommuting

Working in a home office requires a unique set of skills. Teleworkers or virtual employees have additional challenges created by not being in a centralized office.

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The Cloud and Business

The cloud has become a vital component for business as technology becomes embedded in modern life.

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Time Management

Personal time management skills are essential for professional success in any workplace.

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Women in Leadership

Often, people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. Your participants will be able recognize these events and grab the reins with more confidence.

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Business Succession Planning

Business succession planning is all about being prepared. The loss of valuable leadership can cripple even the strongest of companies.

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Contract Management

It is easy to overlook the importance of contract management because it seems to be a boring, mundane topic.

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Crisis Management

Crisis management is as important as finance management, personnel management, etc.

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Developing a Lunch and Learn

Hosting a Lunch and Learn session is a low cost training option. It is a great way to introduce a topic or give a small demonstration on a new product or service.

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Diversity, Equity, and Inclusion

The world is diverse; it is made up of people who have different backgrounds, traditions, and beliefs.

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Employee Onboarding

Employee Onboarding is a vital part of any companies hiring procedure. Hiring, training, and bringing new employees on board is a huge investment.

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Employee Recruitment

Many companies simply wait for talent to come to them. Simply advertising an open position and hoping that you find the right talent does not guarantee that you will find the best people.

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Employee Termination Processes

Having to fire an employee is never an easy task. Sometimes, despite attempts of open communication and encouraging performance, an employee will need to be terminated from the company.

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Generation Gaps

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it.

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Health and Wellness at Work

A healthy employee is a happy and productive employee, which should be a goal for every organization.

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Hiring Strategies

Successful companies are made up of great employees, so why not hire great employees? Hiring and training employees is an expensive venture.

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Human Resource Management

Recently tasks that were originally thought to fall under the responsibility of the human resources department have become a part of many managers job descriptions.

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Managing Workplace Harassment

Oh, you may say, “not in my office,” or “not our team,” but workplace harassment is an increasing issue in the organizations today. It can come in the form of a slap, a phrase, an email, or reassignment of duties.

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Measuring Results From Training

Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits with a dollar value to training.

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Millennial Onboarding

Onboarding new employees is a secure investment that will assist newly hired employees in developing their skills, knowledge, and value within the company.

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Sensitivity Training

Sensitivity training is crucial in creating a workplace that is inclusive, and a safe place for all to work. This course will look at interactions within a group, but will be more focused towards individual’s behaviors and emotions.

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Talent Management

Every company wants to have the best and brightest employees, and with Talent Management that can be achieved. With a company"s workforce generally being its highest cost, does it not make sense to invest in it?

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Train-The-Trainer

Whether you are preparing to be a professional trainer, or you are someone who does a bit of training as a part of their job, you always want to be prepared.

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Unconscious Bias

Everyone has unconscious biases. They live in the recesses of the human brain without us realizing it.

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Universal Safety Practices

The importance of safety cannot be overstated. Every organization is responsible for the safety of employees while they are working. It is estimated that safety problems cost companies $1 billion a week.

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Workplace Harassment

Harassment can be based on a variety of factors such as race, sex, and disability. Experiencing an uncomfortable situation in the workplace may be more than an unpleasant event; it may be against the law.

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Workplace Violence

Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence.

All Courses, Personal Development

Adult Learning - Mental Skills

Bloom’s Taxonomy is not just for elementary school teachers. The three domains of the taxonomy apply to adult education as well.

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Adult Learning - Physical Skills

Bloom’s Taxonomy is not just for elementary school teachers. The three domains of the taxonomy apply to adult education as well.

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Anger Management

Welcome to the Anger Management workshop. Simply put, anger management is the process of controlling anger, before this anger controls you.

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Attention Management

A distracted employee is a less effective employee. Employees who do not pay attention can waste valuable time and make careless mistakes.

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Being A Likeable Boss

Being more likeable is a quality everyone can increase and improve. Being likeable and a figure of authority is where some challenging conflicts can arise

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Critical Thinking

Critical thinking is vital to any kind of success, including your career and beyond. Simply put, critical thinking is a questioning approach to form a judgment or conclusion.

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Developing Emotional Intelligence

Taking control over the emotions that shape our lives can have powerful effects. Emotional intelligence (EI) is the ability to recognize and manage our emotions, behaviors, and impulses, as well as apply this knowledge to the world around us.

All Courses, Personal Development

Goal Setting and Getting Things Done

Goal Setting is one of the most basic and essential skills someone can develop. We touch on goal characteristics, time management, and what to do when setbacks occur.

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Improving Mindfulness

Improving mindfulness is about understanding yourself and being “in the moment”. Your participants will become more mindful of their actions and learn how to express and interpret their present environment.

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Improving Self-Awareness

Self-awareness is developing an understanding your emotions and feelings. It is an awareness of the physical, emotional, and psychological self.

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Increasing Your Happiness

Increasing ones happiness can be done through the power of positive thinking. That is one skill that this work shop will touch on to teach your participants how to be happier.

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Job Search Skills

Searching for a job can be intimidating. How do you know what job you"re best suited for? How do you build a winning resume and cover letter?

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Life Coaching Essentials

Many people often mistake a life coach for a mental health professional, such as a psychiatrist or a therapist.

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Managing Personal Finances

For many people, finances are an unsolvable Rubik's cube filled with anxiety. We don’t teach children when they are young the value of a good credit score.

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Managing Workplace Anxiety

Everyone will experience anxiety at some point in their lives. Anxiety is a normal reaction characterized by feelings of fear or apprehension.

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Personal Productivity

Most people find that they wish they had more time in a day. This workshop will show participants how to organize their lives and find those hidden moments.

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Social Intelligence

Social Intelligence is about understanding your environment and having a positive influence. Your participants will become more confident in their social situations by learning how to express and interpret social cues.

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Public Speaking

According to a 1973 survey by the Sunday Times of London, 41% of people list public speaking as their biggest fear. Forget small spaces, darkness, and spiders, standing up in front of a crowd and talking is far more terrifying for most people.

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Social Learning

Social Learning is an effective way to train your employees through modeling positive behaviors. It is a great way to promote cohesion and involvement as it builds a culture of learning.

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Stress Management

Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress.

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Taking Initiative

Taking the initiative is a crucial step in moving forward in our professional and personal lives. By showing initiative, it reflects us in a positive light to others as well as builds our own self-esteem.

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Work-Life Balance

Having a balance between work and home life can be a challenge. With this challenge come great rewards when it is done successfully.

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Body Language Basics

Can you tell if someone is telling the truth just by looking at them? It is a skill that a lot of people do not have.

All Courses, Sales & Marketing

Call Center Training

Phone skills are a highly valuable tool to have in an employee"s skill-set, and Call Center Training will help provide those skills.

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Coaching Salespeople

Coaching is not just for athletes. More and more organizations are choosing to include coaching as part of their instruction.

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Contact Center Training

Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about.

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Creating a Great Webinar

Webinars are a great inexpensive way to reach a large number of people. Webinars are great tools if you want to market a new or improved product, train employees, demonstrate a new task, or have a meeting with employees located throughout the globe.

All Courses, Sales & Marketing

Event Planning

Events do not just happen, they take time to plan, develop, and create. This workshop is designed to give your participants the tools needed to host a great event.

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Employee Recognition

Recognizing employees through various recognition programs is a fantastic investment. Being appreciated is a basic human feeling and reaps great rewards.

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High Performance Teams Inside the Company

High Performance Teams (Inside the Company) are organizations, teams or groups working inside an office environment that are focused on achieving the same goals.

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High Performance Teams Remote Workforce

High Performance Teams (Remote Workforce) are organizations, teams or groups working in a virtual environment that are focused on achieving the same goals.

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In Person Sales

In the age of online shopping and technology, in-person sales can easily be ignored. Do not overlook the importance of personal contact.

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Internet Marketing Fundamentals

Marketing has changed dramatically over the last decade. Marketing is all about communicating, and the Internet has completely changed the way people communicate.

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Marketing Basics

Marketing is an essential element for every business. It can be that one missing piece of the puzzle, and when it fits the big picture is revealed.

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Media And Public Relations

In this workshop, your participants will get the knowledge they need to effectively manage their image and value by forming solid networks through strategic communication planning.

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Motivating Your Sales Team

Everyone can always use some inspiration and motivation. This workshop will help your participant’s target the unique ways each team member is motivated.

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Multi-Level Marketing

Multi-level marketing, also known as MLM, is a business marketing strategy that many companies use in order to encourage current agents to perform while at the same time growing the team by recruiting and training new agents.

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Overcoming Sales Objections

Experiencing a sales objection can be a disheartening event. Through this course your participants will learn how to eliminate the objection and push through to get that sale.

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Presentation Skills

Many studies have found that public speaking is the number one fear among most people; outranking flying, snakes, insects, and even death. Ironically, it is also one of the skills that can make or break a person’s career.

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Proposal Writing

A good proposal doesn't just outline what product or service you would like to create or deliver. It does so in such a way that the reader feels it is the only logical choice.

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Prospecting and Lead Generation

Prospecting and lead generation is the method of making links which may lead to a sale or other promising result.

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Sales Fundamentals

Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex.

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Servant Leadership

Servant leadership can seem like a contradicting term, but it is becoming a very popular tool in many businesses.

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Social Media Marketing

Social media is a staple of modern life. It is so enmeshed in the way we communicate that companies have little choice but to engage social media as part of their marketing strategy.

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Telephone Etiquette

Phone etiquette is a highly valuable tool to have in an employee's skill-set, and our Telephone Etiquette workshop will help provide those skills.

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Top 10 Sales Secrets

No one is born a sales person. No one has a special gift that makes customers buy products/services. Everyone can however, learn how to sell successfully.

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Trade Show Staff Training

Deciding to attend a trade show is a large investment for any company. Preparation is essential: It’s better not to go to a trade show than to go unprepared.

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Coaching And Mentoring

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals.

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Budgets And Financial Reports

Money matters can be intimidating for even the smartest people. However, having a solid understanding of basic financial terms and methods is crucial to your career.

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Conducting Annual Employee Reviews

An annual review can help you keep your employees happy, engaged, and focused. It is human nature to want to succeed.

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Developing New Managers

With this workshop your candidates will be provided the skills they need to succeed.

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Employee Motivation

When you think of staff motivation, many things may come to mind: more money, a bigger office, a promotion, or a better quality of life.

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Facilitation Skills

Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making process.

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Knowledge Management

The Encarta Dictionary defines knowledge management as the organization of intellectual resources and information systems within a business environment.

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Leadership And Influence

They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity.

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Lean Process And Six Sigma

Six Sigma is a data-driven approach for eliminating defects and waste in any business process. You can compare Six Sigma with turning your water faucet and experiencing the flow of clean, clear water.

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Manager Management

With this course you will be able to provide the skills, guidance, and empowerment to your team of managers.

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Middle Manager

Traditionally, middle managers make up the largest managerial layer in an organization. The Middle Manager is responsible to those above them and those below them.

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Office Politics For Managers

You have likely experienced some form of Office Politics. Working with different personalities, opinions, backgrounds, and values is a challenge in any environment.

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Performance Management

Performance Management is making sure the employee and the organization are focused on the same priorities. It touches on the organization itself by improving production and reducing waste.

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Self-Leadership

As we grow, we learn to become leaders. Being a leader is natural for some, and learned for others. No matter how we have become a leader, it is important to remember we must lead ourselves before we lead others.

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Supervising Others

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.

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Team Building Through Chemistry

Teams are unavoidable in any business. The key to successful team building is addressing the importance of chemistry.

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Trust Building and Resilience Development

Ensuring that relationships are built on trust is important for every organization. Trust is not just something you say, it’s something you do and build.

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Virtual Team Building And Management

There are an estimated one billion virtual workers in 2012, and the number is expected to continue climbing well into the future.

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Appreciative Inquiry

Organizations can be thought of as a living being made up of the individuals working within it.

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Business Acumen

Through our Business Acumen workshop your participants will improve their judgment and decisiveness skills.

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Business Ethics

A company"s ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization.

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Business Etiquette

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and "the handshake", conversation skills/small talk, cultural differences

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Change Management

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives.

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Civility In The Workplace

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year.

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Conflict Resolution

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size.

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Customer Service

Each and every one of us serves customers, whether we realize it or not. Maybe you"re on the front lines of a company, serving the people who buy your products.

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Customer Support

Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support.

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Cyber Security

Every organization is responsible for ensuring Cyber Security. The ability to protect its information systems from impairment or even theft is essential to success.

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Delivering Constructive Criticism

Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop your participants will gain valuable knowledge and skills that will assist them with this challenging task.

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Developing Corporate Behavior

With this workshop your participants will be able to develop a business environment that reflects a positive set of values and ethics.

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Handling a Difficult Customer

Wouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy land. So what is the best way to handle a difficult customer?

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Networking Outside the Company

Networking – according to Merriam Webster is “the exchange of information or services among individuals, groups, or institutions; specifically: the cultivation of productive relationships for employment or business”.

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Networking Within the Company

Networking is one of the most basic and essential skills employees should develop. Having great networking skills within an organization is sometimes overlooked.

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Office Health and Safety

The productivity of a company begins with the health of its employees. While it is not always possible to eliminate sickness, with the proper tools, reducing the illness and its effects can be within your reach.

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Respect In The Workplace

A respectful work environment is essential to the overall success of your team, as well as a contribution to a stronger work reputation.

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Responsibility In the Workplace

One of the most critical traits to look for in an employee is responsibility. Responsible employees drive the success of an organization, whether for profit or not for profit.

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Risk Assessment and Management

It is not possible to control or manage 100% of risk, but knowing what do before, during, and after an event will mitigate the damage and harm.

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Safety In The Workplace

Workplace safety is the responsibility of everyone in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations.

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Team Building For Managers

Teamwork is a part of everyday business life. Whether it's virtual, in the office, or on the road, we are often expected to be a functional part of a team.

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Teamwork And Team Building

For most of us, teamwork is a part of everyday life. Whether it's at home, in the community, or at work, we are often expected to be a functional part of a performing team.

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Workplace Bullying

Training on preventing bullying in the workplace is crucial in creating a workplace that is inclusive and safe for all to work.

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Access 2016 Essentials

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Excel 2016 Essentials

Participants will gain a fundamental understanding of the Excel environment and the ability to complete tasks independently.

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Outlook 2016 Essentials

Learners will be able to use Outlook to enhance professional correspondence, create calendars, and schedule appointments.

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Word 2016 Expert

Participants will learn to proficiently use the advanced features of Microsoft Word for document content management and advanced formatting

All Courses, Tourism Essentials

Tourism's Rich History and Current Economics

You’ll learn how tourism has grown to be one of the world’s biggest industries. We’ll show you how major destinations sprung up around the globe. 

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Excel 2016 Expert

Participants will gain an advanced level of understanding for the Microsoft Excel environment, and the ability to guide others to the proper use of the program's full features - critical skills for those in roles such as accountants, financial, etc.

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Word 2016 Essentials

Participants will gain a fundamental understanding of the Microsoft Word environment and the ability to complete tasks independently.

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PowerPoint 2016 Essentials

Participants will learn to create, edit, and enhance slideshow presentations to create professional-looking sales presentations, employee training, instructional materials, and kiosk slideshows.

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Workshop: The Role of Empathy in Racial Justice and Healing

Strategies for Inclusive Leadership

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Ten Soft Skills You Need

The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication.